AI for customer service: 24/7 replies without expanding your team
We deploy an AI agent that answers your customers' queries instantly, across your channels (WhatsApp, website, email), in Catalan and Spanish. It handles repetitive enquiries and escalates to a human when the situation calls for it.
- Available 24/7
- Catalan & Spanish
- Escalation to human
Ideal for businesses with high volumes of repetitive enquiries
If your team answers the same questions over and over, or you lose customers outside business hours, AI-powered support reclaims time and improves the experience.
Overloaded support teams
- Repetitive enquiries that scale poorly
- Volume spikes that are hard to cover
- Response times that frustrate customers
Businesses losing customers at night and on weekends
- Leads and questions left unanswered out of hours
- Customers going to competitors
- Opportunities lost due to slow response
Valid for any sector
- Answering frequently asked questions
- Appointment and order management
- After-sales support
What the AI customer service includes
An agent that works 24/7, integrated into your channels with your own data, and knows when to escalate to a person.
24/7 AI support agent
Answers your customers' frequent queries instantly, any day and time, with a tone aligned with your brand.
Integration with your channels
We connect the agent to WhatsApp, your website chat and email so customers can reach you on any channel they prefer.
Custom knowledge base
We train the agent on your real information: FAQs, products, policies and processes, so it responds with precision.
Smart escalation to a human
When an enquiry is sensitive or complex, the agent passes it to a team member with the full conversation context included.
Metrics and continuous improvement
A control dashboard with resolved enquiries, response times and satisfaction scores to improve the agent month on month.
How we get it live
An agile process to have the agent handling your channels within weeks.
Diagnosis — We analyse your enquiries
We review the most frequent queries and your channels to define the scope of the agent.
Design — Knowledge base and flows
We build the knowledge base, the tone of voice and the escalation criteria to a human.
Deployment — Integration and testing
We connect the agent to your channels and test it with real cases before opening it to customers.
Measurement — Continuous optimisation
We monitor the metrics and continuously fine-tune the agent's responses.
Custom investment
Every project is different. We define the scope and price at the free initial diagnosis, with a fixed budget agreed before we start.
AI customer service
Immediate 24/7 support across your channels.
Depends on the channels, query volume and integrations. We define it at the free diagnosis.
- 24/7 AI support agent
- Integration with your channels
- Custom knowledge base
- Smart escalation to a human
- Metrics and continuous improvement
Shall we talk about your case?
The initial diagnosis is free and with no commitment. In 30 minutes we identify which enquiries you can automate and what the impact would be.